Privacy Policy

1. Introduction & Acceptance

This Privacy Policy explains how Rapid Mold Removal, LLC (“Company,” “we,” “us,” or “our”) collects, uses, and protects your Personally Identifiable Information (PII) when you use our website, services, or submit data through third-party platforms like Meta Lead Forms. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect information primarily provided by you when requesting an estimate or service.

2.1. Direct Contact Information

• Personal Data: Full Name, Email Address, and Phone Number. (Collected via forms and direct communication.)
• Service Location Data: Physical address, City, State, and Zip Code. (Necessary for preparing location-specific estimates.)
• Service Details: Information about the mold issue (e.g., location, size of affected area).

2.2. Automated Data (Usage Data)

• Technical Data: IP address, browser type, operating system, pages visited, and time/date of visit.
• Cookies and Tracking: We use cookies to analyze website traffic (e.g., Google Analytics) and improve your user experience. You can modify your browser settings to decline cookies.

3. How We Use Your Information

We use the collected information for the following specific and legitimate business purposes:

• Service Delivery: To schedule inspections, prepare accurate quotes/estimates, process payments, and perform mold remediation services.
• Communication: To respond to your requests, confirm appointments, and provide necessary customer support and follow-ups.
• Marketing & Promotions: To send service updates or promotional materials related to mold removal, in compliance with the CAN-SPAM Act.
• Business Operations: To analyze website performance, improve service quality, and fulfill legal requirements.

4. Sharing Your Information

We do not sell, trade, or rent your Personally Identifiable Information to outside parties for marketing purposes.

• Service Providers: We share necessary information with trusted third parties (e.g., IT support, payment processors, and platforms like Zapier/Google Sheets) who assist us in operating our business and who are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose your information when legally required by law, court order, or governmental regulation to protect our rights or the safety of others.

5. Data Security and Your Rights

5.1. Data Security

We implement robust administrative, technical, and physical security measures, including secured networks and Secure Socket Layer (SSL) technology, to protect your personal information from unauthorized access or disclosure.

5.2. Your Privacy Rights

You have control over your information:

• Access/Correction: You may request to review or correct the personal information we hold about you.
• Opt-Out: You can unsubscribe from marketing emails at any time using the link provided in the email footer.

5.3. Children’s Privacy (COPPA)

Our services are intended for individuals 18 and older. We do not knowingly collect personal information from children under the age of 13.

6. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.